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Job Details
Company Name : Petco
Company Location : Kingston, NY 12401
Job Position : Hospial Office Manager job | Kingston, NY – Petco Careers
Job Category : Jobs in New York

Job Description :
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Hospital Office Manager – 1757

Healthier pets. Happier people. Better world. Our vision might sound lofty, but we believe it’s attainable when we obsess about providing complete care for our amazing pets. Our approach goes far beyond addressing our animals’ basic needs to support their physical, mental, social, and emotional needs. By being sure we take all of these elements into consideration, we can help pet parents take the very best care of their pets.

Our obsession with delivering the very best experiences for pets and their parents guides all we do. From our convenient, affordable pet salon services to our extensive array of training classes and workshops, we always make sure to keep our commitment to healthy, happy pets front and center.

Purpose

The purpose of this position inherently involves providing excellent veterinary care to ourfull-service hospital patients and phenomenal customer care to their owners. TheHospital Office Managerrepresents the mission and valuesof the hospital and Petcoto all clients.OurHospital Office Managersets the tone within the technical and customer supportpartnersin the hospital, and is responsible, like allpartners, for fostering cohesion and motivation within the team.

All hospitalpartnersareresponsible for performing their duties in a way that creates an environment in which:

The patient’s needs always come first;
Everypartnerunderstands that they have the power to do what it takes to create an exceptionalguestand patient experience;
Anyissues are dealt with and resolved as they occur when possible, or as soon as is possible;

Exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

List the essential duties and responsibilities that are required of this position.This section includes the primary accountabilities or duties of the job.The incumbent must be able to perform allthe following duties and responsibilitieswith or withoutreasonable accommodation:

Lead practice veterinary technicians, assistants, and concierge to drive operational excellence, efficiency, and high standard patient care and excellent client experience.

Create productive, collaborative and seamless relationship with all veterinarians in the practiceto drive a positiveculture and cohesive team environment.
Point person for all day-to-day functions of the practice including, but not limited to – veterinarian andsupportpartnersscheduling,equipmentfunction andmaintenance, inventory control and ordering (includingthe Controlled Substances program),proper invoicing, patient scheduling, team training, radiological safety program andhandling elevatedguestconcerns.
Escalatepartneror client issues to Area Operations Manager and/or Regional Medical Director as required.
Interface and collaborate with Petco storeteam to drive seamless complete care customer experience.
Schedule appointments,communicate with and educate clients, relay test results to doctor and clients, maintain and update inventory as well as client/patient records, and manage accounts receivable.

Create andmaintaindoctor’s schedulewithsupport from Regional Medical Director as needed.
Assume responsibility for scheduling, training,counseling,and onboarding of technical and customer supportpartners.
Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule

Other Duties and Responsibilities

Performadditional duties as assigned Providebackupphone and front desk support as needed.

Nature of Supervision

The incumbent reports to the Area Operations Manager.TheHospital Office Managerhas discretion regarding how and when to schedule veterinary appointments and when new/additional supplies should be ordered.

Planning and Problem Solving

TheHospital Office Managermust possess excellent planning skills while scheduling the hospital technicalpartnersin order to ensure adequate coverage while making sure the hospital does not exceed forecasted payroll costs. TheHospital Office Managerwill also play a crucial role in ensuring that day-to-day operation of the hospital isefficient and providesan optimal experience for our patientsand guests.

Impact

This position will impact the organization by contributing to the growth of a productive practice while focusing on a high-quality standard of care.From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated technical team. The desiredresultis the creation of an optimal environment that ensurespartnerretention, patient well-being, and customer satisfaction.

Supervisory Responsibility

This positionhas immediate daily supervisory duties over theVeterinary Technicians andthe Concierge.

Work Environment:

The majority ofjob duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Education/Experience

Must have at least 3 years previous experience working in a veterinarypractice.
Must have excellent written and verbal communication skills.
Must be compassionate andsympathetic andbe able to maintain a professional attitude and demeanor during emotional and stressful situations.
Must have telephoneetiquetteandbasiccomputer skills.
Must be a team player willing tocontinuelearning,offer creativeideas andacceptcontinualchange.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.