Operations Manager job vacancy in NYC Careers – Jobs in New York

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Job Details
Company Name : NYC Careers
Company Location : Manhattan, NY
Job Position : Operations Manager
Job Category : Jobs in New York

Job Description :
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing child care assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.

The New York City Administration for Children’s Services (ACS) is seeking an outstanding candidate to serve as the Operations Manager reporting directly to the Chief Operating Officer (COO) for the Division of Administration. The selected candidate will become an integral member of the management team for one of the country’s premier children’s services agencies dedicated to strengthening NYC’s families and their 1.8 million children. Under general direction of the Chief Operating Officer of the Division of Administration who manages a total budget of over $140M, the Operations Manager is responsible for providing and managing high level administrative and analytical operational support to the COO office and the division. This includes but is not limited to developing and maintaining project plans. Leading executive level projects that consists of compiling and tracking performance metrics, investigating and resolving non-compliance issues with policies, procedures, and agency protocols.

The incumbent will be tasked with the following:

Assist the COO with community site visits and assessments, strategic planning, budget analysis and developing a tool to track divisional projects
Collaborate with the Executive Director (ED) of Internal Audits and System Developments and implements recommendations identified in trend reports to ensure overtime cost does not exceed budgeted amount
Develop a collaborative approach for compiling data and analysis of financial, contractual and resources to track unit performance on high level priority projects
Define, plan, execute and complete projects using the appropriate tools for documentation
Attend executive meetings with the COO and document meeting minutes and follow-up with unit leads for updates through project completion
Prepare and update communications, track and report on project activities, status and risks in conjunction with the ED of Internal Audits and System developments
Work closely with the Chief Operating Officer and unit project leads and stakeholders to develop, plan and schedule project timelines. Monitor, track and adjust project plans as directed through project completion
Develop and oversee metrics and other reporting related to contracts, financials and resources to streamline projects service deliverables and future forecasting for project costs and planning
Develop a team of project leaders in each unit to ensure consistency and efficient delivery of goods and quality of service for all projects managed by the COO
Manage project resource allocation and work collaboratively with Unit Directors to track and update Executive Staff on the Divisions progress on high level projects and tasks
Track and organizational project management support for RTA 2.0 and other community-based special projects as needed
Maintain a database of all community- based complaints, FOIL requests in the division and coordinate with unit areas for collection of data for COO review and report out
Work on special projects as needed and requested

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Preferred Skills

The preferred candidate will possess the following skills:

Must be proficient with Microsoft Project, Excel and Visio. Manages and tracks personnel’s overtime financial cost
Excellent organizational and skills and/or service delivery
Outstanding communication, presentation, writing, and partnership management skills
Strong work ethic, attention to detail, and a desire to improve the effectiveness and quality of services delivered

Additional Information

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.

To Apply

APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# 56058 Job Opening# 553539
For all other applicants go to www.nyc.gov/careers and search for Job ID# 56058 Job Opening# 553539 Click on the “Apply” button.

If you do not have access to a computer, most public libraries have computers available for use.

Only candidates selected for an interview will be contacted.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.