Project Coordinator I job vacancy in American Management Association Intl – Jobs in New York – GANC

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Job Details
Company Name : American Management Association Intl
Company Location : Saranac Lake, NY 12983
Job Position : Project Coordinator I
Job Category : Jobs in New York

Job Description :
Overview:
American Management Association (AMA) is a global leader in professional development and training. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, corporate and government solutions, and research. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development.
The AMA Project Coordinator I serves a vital role on the Service & Logistics team, providing logistics, support and coordination on all aspects of seminar deliveries. S/he builds cohesive partnerships with various AMA departments, effectively responds to client needs, and takes responsibility for customer satisfaction by ensuring effective coordination of all aspects of program delivery. Responsibilities:

General Responsibilities

Schedule and confirm faculty for seminars based on fit, qualifications, location, ratings, and utilization, including cancellations, substitutes and emergencies and update appropriate systems.
As needed, identify faculty for expansion of AMA programs and maintain follow-up of successful deliveries.
Process faculty payments and handle discrepancies.
Participate in User Acceptance Testing of IT systems upgrades and enhancements.
Other duties and projects as assigned.

Public Focus:

Support all aspects of public seminar sessions to assure customer needs are met and/or exceeded.
Provide faculty and sales support for special closed sessions.

Onsite Focus:

Support all aspects of onsite programs to assure customer needs are met and/or exceeded.
Coordinate, provide and respond to client requests for completion of vendor forms.
Prepare and ensure accuracy of client invoices based on contract terms and requirements.
Process Continuing Education Units, Certificates, and evaluations for onsite sessions
Qualifications:

2 years’ business experience in a sales, hospitality, or customer service environment.
High school diploma required; BA/BS preferred.
Ability to successfully support various revenue streams, and function under pressure and work additional hours, as necessary.
Organized self-starter and motivated learner with strong attention to detail.
Excellent customer service skills with dedication to exceeding the needs of customers.
Strong verbal and written interpersonal skills and ability to master a variety of systems and databases.
Ability to work in a deadline-driven environment, handling multiple tasks while maintaining quality.
Proficient with technology and MS Office (Word, Excel, PowerPoint).

An EEO/AA Employer, M/F/Individuals with Disabilities/Veterans- an ADA compliance organization.